Please send me an e-mail and let me know what is going on.
This is a very secure (256-bit encryption) connection to your computer. We collect personal information when you request technical support. The information provided by you is kept confidential and never shared with anyone. Privacy is very important to us. Remote Support is billed $1.25 per minute for a minimum of 30 minutes. At the end of the session, a credit card will be required for payment for services unless other agreed upon.
You will be billed as of the end of the session via email. This includes preliminary, phone time, and remote time. Prompt payment for prompt service. Thank you!