Terms and Agreements

MCC-WEB’s desire is to delight the client. One way is to make clear our understandings with each other. These are the terms of our agreement together:

Payment of fees. In order for MCC-WEB to remain in business, payments must be made promptly. Delinquent bills will be assessed a $25 charge if payment is not received within 14 days of the due date. MCC-WEB reserves the right to remove web pages from viewing on the Internet until final payment is made. If an amount remains delinquent 30 days after its due date, an additional 10% penalty will be added for each month of delinquency. Any website (this includes emails) accounts will be “turned off” from public viewing with a Splash Page stating that the web site is undergoing routine maintenance at the 30 day mark.  Any statement from the client that payment will not be made in the future, then MCC-WEB reserves the right to “turn off ” the web site at any given time past the actual due date. If an amount remains delinquent 60 days after its due date, all files will be removed from the server and no duplication rights or usage will be granted. In case collection proves necessary, the client agrees to pay all fees incurred by that process. This Agreement becomes effective immediately upon web site publishing and clients are encouraged to read agreement terms carefully and thoroughly and ask questions to Matthew Higgins – Owner, MCC-WEB if they should arise. Regardless of the place of reading this agreement any dispute will be litigated or arbitrated in Rockingham County. Please pay on time.

1. Authorization. The above-named client is engaging MCC-WEB / Matthew Higgins – Webmaster, a Sole Proprietor, located at 814 Elm Street #511, Manchester, NH 03101 as an independent contractor for the specific project of developing and/or improving a World Wide website to be installed on the client’s web space on a web hosting service’s computer. The client hereby authorizes MCC-WEB Web Development to access this account, and authorizes the web hosting service to provide MCC-WEB with “write permission” for the client’s webpage directory, cgi-bin directory, and any other directories or programs which need to be accessed for this project. The client also authorizes MCC-WEB to publicize their completed website to Web search engines, as well as other Web directories and indexes.

2. Standard Website Package Elements. (For Standard Website Packages Only. Cross out for online stores.) MCC-WEB Web Development includes the following elements in their Standard Website Packages:

  • E-mail/phone consultation (Up to 3 hours total general Internet orientation education, marketing strategy, Web design consultation, and helping clients learn to use their own webpage editor if desired. Telephone long distance charges are in addition to package rates quoted. Additional education and consultation is at our hourly rate of $60 per hour.)
  • Words of text supplied by the client (200 words per page approximate maximum if not supplied via diskette. WebPages of more than 1,200 words of text may be subject to additional fees, especially if they require a great deal of formatting.)
  • Links to external pages, as needed.
  • Custom Graphics Package. Masthead graphic on first page (customized Flash template integrating customer’s new logo design). Top-of-page FLASH Template changes for all other static pages in your website. All graphics to stay within general look and feel established.
  • Photos and other misc. graphic images supplied by client (up to an average of 3 included per page in standard websites and up to 12 images displayed on “regular” online store pages, in addition to masthead and top-of-page graphic. Color originals larger than 5″ x 8″ are extra).
  • Installation of web pages on the client’s established web hosting service with MCC-WEB that is said to be ASP and FormMail enabled with appropriate bandwidth at the time the site is published and server space allotment. All server technical issues are to be handled by WEBMASTER unless otherwise noted amongst all parties.
  • Minor updates and changes to existing web pages for two weeks, subject to the limits outlined below. Additional changes billed at hourly rate of $60/hr. For online stores, this includes only “regular” pages, not product pages or the ordering system pages unless there is an error by MCC-WEB or its representatives. This does include any MINOR modifications and tweaking to work out backend database bugs and functionality. This does not include adding features past the scope of this project outlined.
  • Site publicity to at least 5 major Web search engines, such as Google, AltaVista, AlltheWeb, WebCrawler, Lycos, HotBot, etc. Yahoo ($299) and Inktomi ($40) submission will require an additional agreement. Your website information will be submitted to the Open Directory Project (DMOZ) for inclusion, if accepted under the terms and conditions of www.dmoz.com
  • Key-Phrase Optimization & Meta Tag Generation will be set up on all static pages on a one-time basis using our own techniques (Trade Secret). Title only will be placed on Dynamic Pages. Ongoing web site marketing and copy writing will require an additional service fee.
  • E-mail response link on each webpage to any e-mail address the client designates. An online feedback form will also be created on the contact.asp dynamic page.
  • Image Map for internal navigation (Not included in the package price for sites smaller than 5 pages.) (This will be used in limited fashion for basic static page links). Main navigation will be done via a Flash Navigation system integrated in the Mast Header of the site.

3. Standard Website Packages only.  The content of the web pages will be supplied by the client and executed as specified by the client in the “Website Planning Worksheet” ). This website includes up to ( 5 ) static web pages. In case the client desires additional standard web pages beyond the original number of pages specified above, the client agrees to pay MCC-WEB Web Development an additional $100 for each additional webpage. Graphics or photos beyond the allowed average of 2.3 per webpage shall be billed at an additional $xxx each. Where custom graphic work (beyond the scope of the “Custom Graphics Package” detailed above) is requested, it will be billed at the hourly rate specified below.).

5. Maintenance and Hourly Rate. This agreement includes minor webpage maintenance to regular web pages (not store product pages) over a two week period, including updating links and making minor changes to a sentence or paragraph. It does not including removing nearly all the text from a page and replacing it with new text. If the client or an agent other than MCC-WEB Web Development attempts updating the client’s pages, time to repair web pages will be assessed at the hourly rate, and is not included as part of the updating time. The two week maintenance period commences upon the date the client’s web site is officially published to the web and all monies paid..

Changes requested by the client beyond those limits will be billed a dollar per minute. This rate shall also govern additional work authorized beyond the maximums specified above for such services as general Internet orientation education, marketing consulting, webpage design, editing, modifying product pages and databases in an online store, and art, photo, graphics services, and helping clients learn how to use their own webpage editor. CGI programming charges (if any) are not included in this rate.

6. Changes to Submitted Text. Please send us your final text. Time required to make substantive changes to client-submitted text after the web pages have been constructed will be additional, billed at the hourly rate.

7. Web Hosting. The client understands that any web hosting services may require a separate contract with a web hosting service. The client agrees to select a web hosting service which allows MCC-WEB full access to the website and a cgi-bin directory via FTP and telnet. The client further understands that if the web hosting service’s operating system is not a Unix or NT system, standard CGI software may not work, and providing a substitute may incur additional charges. Non-e-commerce websites are allotted 500 mb of bandwidth each month and will be charged $.04 per MB overage. Online stores or Commercial web sites are allotted 1 GIG of transfer and will be charged $.05 per MB overage or set up on a custom plan that accommodates bandwidth needs. Hosting does not include updating any software on the website.

8. Completion Date. MCC-WEB and the client must work together to complete the website in a timely manner. We agree to work expeditiously to complete the website no later than 15 Business DAYS from Initial Contract Approval and initial 50% of Total Project Fee Deposit Paid.

If the client does not supply MCC-WEB complete text and graphics content all web pages contracted for within four weeks of the date this contract was signed, the entire amount of the contract becomes due and payable. If the client has not submitted complete text and graphics content within six weeks after signing of this contract, an additional continuation fee of 10% of the total contract price will also be assessed each month until the website is published.

9. Payment of Fees for websites. Fees to MCC-WEB are due and payable on the following schedule: 50% upon signing this contract, 50% when the web pages have been constructed and proofed according to the client’s original written specifications unless other arrangements have been agreed upon. The web site will be published on the World Wide Web once all monies due are paid.

If the total amount of this Agreement is less than $500, the total amount shall be paid upon written acceptance this Agreement.

In case the client has not secured Web space on a web hosting service by the time the web pages are completed, the web pages may be delivered to the client on diskette or attached to an e-mail message. Advertising the pages to Web search engines and updating occur only after the final payment is made. All payments will be made in US funds made out to, “MCC-WEB”. We accept Business Checks and Cash. Personal Checks must clear before website design will begin.

10. Assignment of Project. MCC-WEB reserves the right to assign subcontractors to this project to insure the right fit for the job as well as on-time completion.

11. Legal. MCC-WEB Web Development does not warrant that the functions contained in these web pages or the Internet website will meet the client’s requirements or that the operation of the web pages will be uninterrupted or error-free. The entire risk as to the quality and performance of the web pages and website is with client. In no event will Matthew Higgins – Webmaster (MCC-WEB) be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, even if MCC-WEB has been advised of the possibility of such damages. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

12. Copyrights and Trademarks. The client represents to MCC-WEB and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to MCC-WEB for inclusion in web pages are owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend MCC-WEB and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.

13. Laws Affecting Electronic Commerce. From time to time governments enact laws and levy taxes and tariffs affecting Internet electronic commerce. The client agrees that the client is solely responsible for complying with such laws, taxes, and tariffs, and will hold harmless, protect, and defend MCC-WEB and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the client’s exercise of Internet electronic commerce.

14. Copyright to Web pages. Copyright to the finished assembled work of web pages produced by MCC-WEB is owned by MCC-WEB / Matthew Higgins – Webmaster. Upon final payment of this contract, the client is assigned rights to use as a website the design, graphics, and text contained in the finished assembled website. Rights to photos, graphics, source code, work-up files, and computer programs are specifically not transferred to the client, and remain the property of their respective owners. MCC-WEB and its subcontractors retain the right to display graphics and other Web design elements as examples of their work in their respective portfolios.

16. Sole Agreement. The agreement contained in this “Web Site Design Agreement” constitutes the sole agreement between Matthew Higgins- Owner, MCC-WEB, its subcontractors, and the client regarding this website. Any additional work not specified in this contract must be authorized by a written change order. All prices specified in this contract will be honored for 12 months after all parties sign this contract. Continued services after that time will require a new agreement.

17. Computer Warranty – If MCC-WEB has sold a computer to you, the computer parts are under warranty. This means no charge for the parts that need replacing. This doesn’t included labor and time to replace. If Matt has to come out to your place to replace the part, the time it takes is at the normal billable rate. There is an exception, if the customer drops the computer off to MCC-WEB then there is no charge.

18. Initial Payment and Refund Policy. If the client halts work on a website and applies by registered letter for a refund within 14 days, to the Sole Proprietor of MCC-WEB, 814 Elm #511 Street, Manchester, NH 03104, phone 857-413-4915, work completed shall be billed at the hourly rate stated above, and deducted from the initial payment, the balance of which shall be returned to the client. If, at the time of the request for refund, work has been completed beyond the amount covered by the initial payment, the client shall be liable to pay for all work completed at the hourly rate stated above. No portion of this initial payment will be refunded unless written application is made within 14 days of agreeing this contract. The above also applies to upfront hosting fees. No refunds for hosting will be made after 30 days unless server logs demonstrate that the web site was not accessible via a standard internet browser viewable for a period more than 10%.

We reserve the sole right to decline our services to a new, or existing Client.
Use of this website and/or MCC-WEB’s services constitutes acceptance of these Terms and Conditions.
These terms and conditions can be updated any time without any notice.
No refunds are allowed on the purchased computers and are sold as is.
Custom and rebuilt systems come with a one year warranty.